Tips for Choosing the Right Computer Repair Service
At some point or rather, in its lifetime, your laptop or computer has to take a trip for a service or a repair. Even the best laptops with a long lifespan of 6-8 years require technical support to function well beyond their prime.
Due to wear and tear, the external and internal parts of your personal computer may experience strains or problems. When that time comes, getting help from hands wearing professional gloves to deal with laptop problems is a great idea, because at times, attempting to solve problems by yourself might do more harm than good. So, familiarising yourself with your local, professional, trusted, and customer service oriented laptop and computer repair service is a must.
To help you choose the right service provider, we’re going to highlight what we believe to be most important when it comes to laptop, desktop computer electronic device repairers in Australia.
Know Your Computer Issues
When your laptop seems to have issues, check it first. Examine which parts and functions are failing or experiencing some problems. Try to troubleshoot by visiting Microsoft Support or Apple Mac Support section.
Once you have identified the problem. Make sure to check your PC actually needs a fix in the first place. Sometimes, it could be just because of a loosely plugged peripheral, insufficient memory space, or some pressed button (e.g. num lock).
If you can identify the problem that needs a technical check-up, it helps in looking for a specific service and support that you’ll need later on. It also saves you time and money as well because diagnosis is performed by you instead of laptop technicians.
Be Google Smart
As you know, The Internet is full of knowledge. Browsing through a computer related blog or a technology related website can help you cross-check the issues, as well as, ask questions interacting with other people around the world (e.g. YouTube commenting system). There are also many step by step do-it-yourself techniques for fixing laptops and computers available online.
Aside from that, you can use Google to look for laptop and computer repair stores nearby. Most laptop computer repair businesses today have websites that include the services offered and their corresponding rates. By utilising the Internet, you can match the kind of service you need with the repair shops around where you live. Living in Brisbane Queensland Australia? The Electronic Fix can help with all repairs and part replacement for laptops, desktop computers, Apple products such as iMac and MacBook, iPhones and also game console repairs at competitive rates.
Learn from a Specific Referral
First-hand experience is one of the most reliable sources of information. If you know someone who encountered the same experience as you, ask them. As the saying goes ‘to know the road ahead, ask them coming back’.
Don’t hesitate to ask your friends and other people you know for advice on fixing computer problems or for choosing the right repair service. Because by doing so, you’ll also learn about troubleshooting techniques which will always come in handy since laptops, notebooks and smartphones are now part of our daily lives.
If a personal referral is impossible or inadequate, ask the world. Research and read reviews on social media platforms, forums or internet blogs about the repair services you are inquiring about.
Shops with good, authentic reviews are a sure standout. But be sure to check on the authenticity of a five-star or one-star review (don’t be discouraged by negative reviews because at times the valued customer may want the technician to perform miracles, and when this is not possible, they may be disgruntle blaming the service provider). So, use your common sense before making up your mind.
Check the service reputation because a trusted repair shop stands the test of time.
Absolutely brilliant service, took my son’s ps4 in to be repaired, and the young guy that did the work was awesome couldn’t be a better electronic place that are friendly, courteous, and above all highly efficient on the job, if I could give a 10, then I would have, I completely recommend this place for any thing electrical to be repaired, absolutely awesome job and fantastic price.
Most of us Aussies are afraid to ask questions when it comes to technology and laptop computers needing a repair, and most of us simply just go with the flow because of our trusting nature. But if you ask questions, you learn more about your computer problems.
Asking questions is essential because of an unfortunate fact that there are some fly-by-night mobile laptop repairers lurking around Brisbane streets looking for vulnerable citizens needing help with their computer devices.
So, don’t hesitate to ask. Call or visit the laptop repair shop. Ask them for the cost, timeline, how long have they been operating, are they are registered business, or other related concerns you may have regarding you PC. You can even message them online through email or ask them personally over the phone.
Service Guarantees & Final Cost for Repairs
Be sure to check if the solution you need is offered in your prospected computer repair shop. For example: some repairers will not replace laptop screens by themselves, instead, they’ll outsource the work to yet another technicians costing you higher repair rates.
Check for the rate and inclusions of the entire service you want to receive. Ask for warranty and other agreements with the repair service provider, as to, what’s included in what you’re paying. Where possible, choose repairers that offer you upfront quote for the entire repair so that there are no price shocks.
Consider the actual quoted price before you get the service. Ask yourself if the amount of money you’ll spend is sufficient with the service that you’ll need. If you have time, note the prices of various shops to compare and contrast.
But beware. Not all cheap sounding service fee means it is the better deal. Be smart. In choosing.
Aside from the cost, you also have to consider the time, experience, and other factors as well. For example, if the cost of repair is too much, buying a new unit could be more economical.
Although, not a huge problem in Australia compared to other countries, nonetheless, there are still some ripoff technicians who’ll quote you an initial price that is wayy to low compared to final repair cost.
Another factor is the length of time it takes for the repair to be completed. Ask the repairman or repairwoman how long would it take to do the repair or part replacement. If the timeline is not reasonable, it may not be worth it to settle for long delays. Having said that, depending on the laptop model and required part in the case of replacement, keep in mind that some original or rare parts may need to be ordered from overseas needing reasonable amount of time to get.
On-Site & After-Service Support
Dependent on where you live in Australia, it is a plus for a repair service that offers at-home or mobile laptop repair option. For on-site support, the computer technician visits and inspects your computer system at home or at your business premise. If the damage is manageable, the repairing work often can be done right away. This option can save you time and effort rather than bringing your computer to the physical store.
Another bonus a computer repair service can offer is the after-service support. This includes giving out manuals, usage instructions, customer support option, and other additional services even after the issue is solved. This service is especially useful for business owners needing their computers performing without any downtime.
Know Your Repairer
As a customer, it is your right to know the person handling your digital devices which in 2022 usually contains private details about ourselves. This obviously means, professional laptop and computer service providers you want to select should be operating a registered Australian business, this allows Australian Consumer Law to protect you in case of any disputes.
Don’t make an honest mistake hiring cheap mobile technicians whom offers services as a hobby or just to make money. Qualified and experienced technicians should love their craft, they should love computers, and also, they should love helping people in general.
Once you have found the right laptop and computer repair service, and you are comfortable to get them to render the service, it’s time to trust them. Put your confidence in your computer repairer. He or she is trained and has the necessary experience in dealing with issues in electronic devices. An expert technician will be able to advise you if a repair, or replacement is the better option for your hard earned money.
John from The Electronic Fix went above and beyond to both diagnose and replace the faulty SSD I had in my laptop, as well as monumental effort to recovery my data which itself was the most precious element to me for my work. I cannot thank the folks over at The Electronic Fix enough for their hard work and perseverance to get back such a large amount of data that I desperately needed. Eternally grateful to them, thank you!